AIDW = Autonomous Intelligent Digital Worker
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When conversations become our primary interface with technology, nobody is going to ask their AIDW to log in to an email account or an ariline website to llok for flight information. They’ll just ask, “When is my flight to Lima, Perú”.
Autonomous Workers isn’t an integration effort, it’s a restructuring effort. the journey toward creating an Autonomous ecosystem of autonomous intelligent digital workers will be arduous and complex, but it will also be a time of self-deiscovery.
So while it’s a lot of work, it’s also a highly rewarding process that can elevate the individual members in your organization and help unify the whole they represent.
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More often with autonomous process, change is trauma. It might mean ripping the guts out of entire departments within your organization and rebuilding them a new.
Organization that have spent the last decade or so unifying the back end of their operations now have the opportunity to unify their fornt end as well with a single conversational interface closing a technology loop and creating an ecosystem primed for autonomy.
Harnessing the power of AI and conversational interfaces to reshape the potential of the human species certainly warrants bombast, urgency, and excitement, but don’t let that cloud the true nature of autonomy. A collection of siloed bots autonomous disparate taks will never spontaneously achieve a state of autonomous. Autonomy is the result of a solid-wide strategy for building an intelligent ecosystem of digital workers.
To be clear, when we use the word “strategy” we are not referring to the mission or ultimate goal. Strategy here describes a road map for how resources can be allocated to reach the goal of autonomous ecosystem. The race is to equip your team and company for faster adoption and iteration on new technologies, skills, and functions.
The best way to give you a full understanding of an intelligent ecosystem of digital workers is to unlock the process behind building one. This is no small undertaking, and it’s success is dependent on a unified organization working in concert with a core enablement team that guides the evolution of your ecosystem.
When we talk about an autonomous ecosystem, we’re referring to autonomous digital workers that perform tasks intelligently. What does “intelligent” mean? They observe, reason, make decisions and take actions autonomously, and observe again to obtain feedback. This process is repeated to achieve the trained objective.
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When you step back to consider the vast multitude of technologies and tasks that make up an organization and imagien the countless ways they might be sequenced together, the complexity of the situatuion can quickly overwhelme. But with the right strategy and process, you can get everyone in your organization creating and refininf automations, creating a fetrile ecosystem for hyperautomation.
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